Frequently Asked Questions (FAQ)

Shipping & Delivery
What shipping options do you offer?
We offer the following shipping options within the United States:

Flat Rate Shipping – $9.95 (5-8 business days)
Economy Shipping – Price-based (8-11 business days)
Free Shipping – Available for orders $99.00 and up (5-8 business days)
How long does order processing take?
Orders are processed within 3-5 business days (excluding weekends and holidays).

Do you provide tracking information?
Yes! Once your order ships, you’ll receive a tracking number via email.

Payments
What payment methods do you accept?
We accept the following payment methods:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
Digital Payments: PayPal, Shop Pay
Is my payment information secure?
Yes! We use secure encryption technology to protect your personal and financial details.

Returns & Refunds
What is your return policy?
You may return items within 14 days of delivery, provided they are unused, in original condition, and in the original packaging.

How do I initiate a return?
To request a return, contact us at contact@ogato.store with your order number.

When will I receive my refund?
Once your return is received and approved, refunds are processed within 3-7 business days to the original payment method.

Order Issues
What if I received a damaged or incorrect item?
Please email us at contact@ogato.store with a photo of the issue, and we will assist you with a replacement or refund.

Can I cancel or change my order?
We process orders quickly, so changes or cancellations are only possible within 1 hour of placing your order.

Contact Us
For any other questions, feel free to reach out:

📧 Email: contact@ogato.store
📞 Phone: +1 (334) 245-3616